We want you to be happy with your purchase, but we know that
occasionally there may be reason to return items. That's why we have a 30 day returns
policy. In addition, by law, you have the right to cancel the purchase of an
item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period you
will need to send the item to us, together with returns form detailed on the returns page, telling us you wish to
cancel. You will need to pack the cancelled item(s) securely and send them to
us so that we receive it within seven working days of the day after the date
that the item was delivered to you. We advise use of a recorded-delivery
service for returning cancelled goods. Please note that you are responsible for
the costs of returning the cancelled items to us (unless we sent you the wrong
item, or the item is damaged or defective). We will issue your refund once we
receive notice of your cancellation.
This FAQ answer is not a complete
statement of your statutory rights. For more information on your statutory
rights, you should speak to your local Trading Standards office.