Although we do our very best to ensure our products and services meet both your and our expectations, on rare occasions this can fail to happen. For such circumstances please follow guidance as laid out on our returns policy, which can be found here.
It's frustrating not be able to get hold of
an item once you've decided you want it, that why we will try our best to get hold of a product for you, even if it's showing as out of stock on our website.
Just send an email request to firstname.lastname@example.org and let's see if we can't help you get your hearts desire.
We will help you out where we can, we appreciate it can be troublesome to return and item when you decided shortly after purchase where the wrong item was selected, it was not required or an order is placed by mistake.
There can be difficulties depending on time of change request and our daily shipping process, but give us a email at email@example.com and we will see what we can do.
Whilst our system is designed to ensure that stock
levels are always accurate, with products ordered available - on very rare occasion there can be a mistake, we are always monitoring and work hard to make sure
these are eliminated.
Should this happen with your order, we are very sorry and will be in contact with you by email to let you know your options and find out
what you would like to do.
We don't quite understand why, but we are aware of email systems that consider our emails as junk or spam, please check to see if our email is hiding in there and add us to your safe
senders list to prevent from happening again.
We take your security very seriously. So Top Kids Accessories is protected by industry standard SSL encryption
technology, the most advanced security software currently available for online
Regrettably, we have no control over these charges, nor can tell you what the cost would be, this is due to high variability of customs policies and import duties from country to country.
It is possible to contact your local customs
office for current charges to get an idea how it can effect your purchase before you order - so you are not surprised by
charges you weren't expecting. You will be responsible for providing any
information required by customs to ensure the goods are cleared.
that we are unable to refund any duty paid on items returned to us that are
faulty or unsuitable.
We want you to be happy with your purchase, but we know that
occasionally there may be reason to return items. That's why we have a 30 day returns
policy. In addition, by law, you have the right to cancel the purchase of an
item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period you
will need to send the item to us, together with returns form detailed on the returns page, telling us you wish to
cancel. You will need to pack the cancelled item(s) securely and send them to
us so that we receive it within seven working days of the day after the date
that the item was delivered to you. We advise use of a recorded-delivery
service for returning cancelled goods. Please note that you are responsible for
the costs of returning the cancelled items to us (unless we sent you the wrong
item, or the item is damaged or defective). We will issue your refund once we
receive notice of your cancellation.
This FAQ answer is not a complete
statement of your statutory rights. For more information on your statutory
rights, you should speak to your local Trading Standards office.
We want to make sure that you're happy with all of the
services we provide, however in the event that you need to complain, please email
firstname.lastname@example.org and we'll see what we can put in place to get you happy again!