Frequency Asked Questions

We send our products to customers across the world, we have created a guidance page to help determine cost and timing. Please click here to view.

Our guidance page is fed with the very latest information from our shipping providers.

Although we do our very best to ensure our products and services meet both your and our expectations, on rare occasions this can fail to happen. For such circumstances please follow guidance as laid out on our returns policy, which can be found here.

It's frustrating not be able to get hold of an item once you've decided you want it, that why we will try our best to get hold of a product for you, even if it's showing as out of stock on our website.

Just send an email request to info@topkidsaccessories.com and let's see if we can't help you get your hearts desire.

We will help you out where we can, we appreciate it can be troublesome to return and item when you decided shortly after purchase where the wrong item was selected, it was not required or an order is placed by mistake.

There can be difficulties depending on time of change request and our daily shipping process, but give us a email at info@topkidsaccessories.com and we will see what we can do.

An account is not required in order to buy from us. 

However, leaving your details will make shopping on next occasion(s) quicker and as with subscribing to our newsletter, you may find nice promotions coming your way from time to time.

Whilst our system is designed to ensure that stock levels are always accurate, with products ordered available - on very rare occasion there can be a mistake, we are always monitoring and work hard to make sure these are eliminated. 

Should this happen with your order, we are very sorry and will be in contact with you by email to let you know your options and find out what you would like to do.

We don't quite understand why, but we are aware of email systems that consider our emails as junk or spam, please check to see if our email is hiding in there and add us to your safe senders list to prevent from happening again.

Should this not be the case please contact us at info@topkidsaccessories.com and we can look into.

We take your security very seriously. So Top Kids Accessories is protected by industry standard SSL encryption technology, the most advanced security software currently available for online transactions.

We at Top Kids Accessories take your privacy very seriously, we have procedures in place, that are adhered to at all times, in line with our privacy policy.

The privacy policy can be found here.

Regrettably, we have no control over these charges, nor can tell you what the cost would be, this is due to high variability of customs policies and import duties from country to country. 

It is possible to contact your local customs office for current charges to get an idea how it can effect your purchase before you order - so you are not surprised by charges you weren't expecting. You will be responsible for providing any information required by customs to ensure the goods are cleared. 

Please note that we are unable to refund any duty paid on items returned to us that are faulty or unsuitable.

We want you to be happy with your purchase, but we know that occasionally there may be reason to return items. That's why we have a 30 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with returns form detailed on the returns page, telling us you wish to cancel. You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise use of a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective). We will issue your refund once we receive notice of your cancellation. 

This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.

We want to make sure that you're happy with all of the services we provide, however in the event that you need to complain, please email info@topkidsaccessories.com and we'll see what we can put in place to get you happy again!