Frequency Asked Questions

Some pre-answered of the most common queries we receive

(Click on question to reveal the answer)

How much will my shipping cost and when should I expect my items to arrive?

How do I return an item?

Can I buy an out of stock item?

Can I change my order?

Do I need an account to place an order?

What happens if the item I have ordered is out of stock?

Will I get an order confirmation?

I have not received an email confirmation of my order?

Is shopping on Top Kids Accessories safe?

How well looked after is my information I submitted in my account set up?

Will I have to pay customs / import duty taxes?

What are my statutory rights?

How do I make a complaint?