We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition within 30 days of receipt.
Should you wish to return an item, please notify us immediately, and return within 30 calendar days (from the day after you receive your goods), it is essential that you first fill out the returns request form here. Do not send any items back to us, prior to contacting us (via the form) first. We will not accept any items returned to us without pre-authorisation.
Items should be received back in our warehouse within 30 days of your receipt of the item(s) and in the condition to which they were received. No item will be accepted as a return if the tags and labels have been removed for any reason. All tags and packaging must still be attached and in the original condition that they were received on the item. Any security tags must be intact. Items that have had the security tag either removed or tampered with will not be accepted. Items that are returned in an unfit state, worn or damaged will not be accepted. Any items that are returned to us that do not comply with the returns policy will be returned to you at your own expense by signed for courier service and no refund/exchange given.
Items are returned at your own expense. We do not offer a free post service. If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.
Personalised gift wrapping is also excluded from our money back guarantee.
Faulty or wrong item
In the unlikely event that you receive faulty or wrong items, please email us immediately within 7 days at email@example.com, including an emailed photo of the damaged item showing the problem. A replacement or full refund including any postage and packing costs will be offered upon the safe arrival of the goods back to us. Do not send any items back to us, prior to contacting us first. We will not refund postage costs for any items returned to us without pre-authorisation. Items with pre-authorisation should be returned to us using the Royal Mail standard second class postal service. We will refund the cost of the Royal Mail second class postage costs in returning the items to us if an item is wrong or fault. We will not refund postal charges for items returned by any other means, including recorded delivery, special delivery or any other courier costs. We do not offer a free post service. We advise you to obtain a free proof of posting certificate from the post office upon returning any items to us, as we cannot be held responsible for any items lost in transit.